Absolutely! We’re here to help. You can reach out to us through our contact form or email us directly at support@myceliomyco.com in the bottom right corner. Our friendly support team is ready to assist with any questions you have and guide you on your mushroom cultivation journey.

We operate our sterilizers daily to stay ahead of demand and to ensure you receive the freshest mycology supplies. Typical processing times are 1-2 business days, but occasionally, seasonal demand or other factors may extend this.

If you have any questions about your order’s status or tracking, we’re always here to help. Contact support@myceliomyco.com for assistance.

We use affiliate links to recommend trusted mycology products from other suppliers. This helps us support our business while ensuring you get access to high-quality tools and resources we stand behind.

1. What are affiliate products?
Affiliate products are items listed on our website that are sold and fulfilled by trusted partner companies. Mycelio earns a small commission when you purchase these products through our links, at no additional cost to you.

2. How do I know which products are affiliate items?
Affiliate products are clearly marked on their respective pages with a note indicating they are sold through a partner.

3. Who handles shipping and customer service for affiliate products?
Shipping, returns, and customer support for affiliate products are managed by the partner company. Please refer to their policies for assistance.

4. Why does Mycelio offer affiliate products?
We want to provide our customers with access to a wider range of quality mycology tools and supplies. Partnering with reputable companies allows us to curate the best options for your cultivation journey.

5. Can I combine affiliate products with Mycelio’s own products in one order?
Affiliate products must be purchased separately, as they are processed through the partner’s website.

6. Have more questions?
Feel free to contact us at support@myceliomyco.com for assistance or additional information!

Yes, we use simple, unmarked brown boxes to keep your order private and discreet.

Due to the sensitive nature of mycology products, we are unable to accept returns on our products. However, we want you to feel confident in your purchase, so we do offer replacements when certain eligibility requirements are met.

If you have any concerns about your order or believe you may qualify for a replacement, please don’t hesitate to reach out. We’re here to help and ensure you have the best experience with our products. For more details, please review our refund and return/replacement policy.

Mycelio does not sell mushrooms or mushroom genetics associated with federally regulated or prohibited substances. All images, content, and products on our website are for research and educational purposes only.