Privacy Policy

Privacy Policy
Last updated: November 4, 2024

This Privacy Policy describes how Mycelio (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, make a purchase from myceliomyco.com (the “Site”), or otherwise communicate with us regarding the Site and our products (collectively, the “Services”). “You” and “your” refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree to this Privacy Policy, please refrain from using or accessing the Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. The revised Privacy Policy will be posted on the Site, with the “Last updated” date reflecting the latest version. Please check this page regularly for updates.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information about you from a variety of sources, depending on how you interact with us. This information may be used to communicate with you, improve our Services, comply with legal obligations, enforce our Terms of Service, and protect the rights of our users or others.

What Personal Information We Collect

The types of personal information we collect vary based on how you interact with the Site and use our Services. “Personal information” refers to information that identifies, relates to, or can be associated with you. Below are the types of information we collect:

• Information You Provide Directly

  • Contact Details: Name, address, phone number, and email.
  • Order Information: Billing and shipping address, payment confirmation, email, and phone number.
  • Account Information: Username, password, and security questions.
  • Shopping Details: Items viewed or purchased, loyalty points, reviews, or gift cards.
  • Customer Support Information: Information included in communications with us.

• Usage Data
  We may automatically collect certain information about your interaction with the Services, including device and browser information, IP address, and other details about your network connection. Cookies, pixels, and similar technologies help us gather this data to enhance user experience.

• Third-Party Sources
  We may obtain information from vendors and service providers (e.g., IT support, payment processors) who collect information on our behalf.

How We Use Your Personal Information

1. Providing Products and Services:
   We use your personal information to deliver our Services and fulfill contracts with you, including order processing, shipping, returns, and account management.

2. Marketing and Advertising:
   We may use your information to send promotional materials or advertisements. This can include tailoring content on the Site or other sites to make it more relevant.

3. Security and Fraud Prevention:
   We use your information to detect, investigate, and address any potentially fraudulent or illegal activities.

4. Communication and Service Improvement:
   We use personal information to provide customer support and improve the user experience.

Cookies

Like many websites, we use Cookies to improve your experience on the Site, gather analytics, and tailor advertising. Most browsers accept Cookies by default, but you can choose to set your browser to remove or reject Cookies. Note that removing Cookies may impact your user experience.

Our website also recognizes the Global Privacy Control (GPC) signal, which allows you to opt out of certain uses of your information. For more information, visit Global Privacy Control.

Disclosure of Personal Information

We may share your personal information with third parties as necessary to provide our Services, fulfill legal obligations, or for other legitimate business reasons:

• With vendors and service providers who perform functions on our behalf (e.g., payment processing, fulfillment, and customer support).
• With business and marketing partners for advertising purposes.
• As directed by you, such as social media integrations.
• To comply with legal obligations or as part of a business transaction, such as a merger.

Children’s Data

The Services are intended for adults, and we do not knowingly collect personal information from children. If you believe your child has provided personal information to us, please contact us to request deletion.

Security and Retention of Your Information

We implement security measures to protect your personal information. However, no system is entirely secure, and we cannot guarantee complete security. Retention of personal information depends on factors like maintaining your account, complying with legal obligations, and fulfilling business needs.

Your Rights

Depending on your location, you may have the right to request access to, correction of, or deletion of personal information we hold about you. Additional rights may include data portability, restricting processing, or managing communication preferences. You may exercise these rights on our Site or by contacting us directly.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request.

Complaints

If you have any complaints about how we handle your information, please contact us. Depending on your location, you may have the right to appeal or escalate your complaint to a data protection authority.

International Users

We may transfer, store, and process your personal information outside of your country of residence. If your information is transferred out of Europe, we use recognized transfer mechanisms, such as Standard Contractual Clauses, to ensure protection.

For any questions or concerns regarding this Privacy Policy, please contact us directly.